Gentle Goodbyes Pet Aquamation

Losing our family pet was not easy. When I called to see when I could take Marley in, Wayne went over and beyond to accommodate us right away. When I got there, he made this sad process so much easier with his kindness, patience, and understanding. He went over everything and didn’t rush me at all. I would highly recommend Gentle Goodbyes. Thank you again for taking your time with me through this process. It meant a lot to our family!!

This is a review we hoped to never have to write, but one that we know in our hearts we must. We were devastated by the sudden loss of our beloved 14-year-old cat, Lacey, just before Christmas. Ironically, a few months prior I had heard of, and briefly researched, Aquamation, never once allowing myself to imagine needing it any time soon. I saw Gentle Goodbyes and decided that I would reach out to them if/when the time came, which it did, much too soon. Having a small local business provide the Aquamation service seemed so much gentler and easier to accept than traditional cremation by fire with no personal regard for our sweet girl. We contacted Wayne at Gentle Goodbyes, after midnight, the night we lost Lacey. He waited for us to make the long drive from the emergency veterinarian office to his location, graciously meeting us there around 1:30 am, no questions asked. He was warm, kindhearted, and empathetic to our situation. With patience and compassion, he helped guide us through the awful circumstances of our meeting and we will be forever grateful for that. He treated us, and Lacey, with the utmost respect. He allowed us to cry, encouraged us to talk and reminisce about Lacey, and shared with us how his heart led him to start Gentle Goodbyes. In all of our communications, Wayne was careful to use wording and language that was sensitive to our loss and of our feelings. When it was time to bring Lacey home, he was equally as considerate and he dignified Lacey through his kind words and comforting demeanor. I cannot stress enough how thankful we are that we found Wayne and trusted him with our precious girl’s final resting. I have no doubt that he truly honors all the beloved pets entrusted to him and values the opportunity to provide a bit of peace to the grieving families. Because of him, we can honestly say that as heart-shatteringly difficult as it was to lose Lacey, it was indeed a much gentler goodbye for our cherished girl.

Two weeks ago our family experienced the worst day of our lives, when we lost our beloved 6 year old Thor. From the moment we reached out to Gentle Goodbyes and spoke with Carmen, we felt genuine compassion and empathy. When Thor passed, it was after their regular business hours and on a Saturday but that did not keep Carmen from reaching out to Wayne, who met us after hours. When we finally made it to their location, Wayne gave us the time we needed to say our goodbyes and showed genuine compassion. Wayne listened to us and helped us make those very hard final decisions for our sweet boy. He explained the entire process and kept us up to date throughout everything. This was our first experience going through this process and when the time comes for our other three boys, we will definitely use their services again.

I can’t thank Wane enough for everything he did for my husband’s family after loosing their puppy. He went the extra mile every single way and was very accommodating every time we asked for something. His costumer service was second to none and really helped us in a very rough moment. We know we can trust him fully to take care of our fur baby and give us the best every time. If you are also in that rough moment of life, I would recommend trusting him too.

Wayne made us feel like our pet was the most special creature on this planet!! We live in Orlando & drove about an hour to Gentle Goodbyes once we heard aquamation is better for the environment & you receive more of the remains. His studio is in an inconspicuous industrial park. Parking was easy. His office isn't full of frills because Wayne himself is the real deal. He greeted us immediately & escorted us to a back private room to say our final goodbyes to our cat's furry form. The checkout process & selection of services was so easy & Wayne was so patient. He constantly wanted to make sure we were comfortable with the process & our choices. He called us a week later & we were able to coordinate a time to pick up. We were running 30 minutes late & he was so nice & understanding. We purchased our own urn, but he had options to purchase there if you wish. He offered to transfer the remains in the back in case we were uncomfortable. We opted to do it with him & the remains had a sweet tag that Wayne said was on our baby during the entire process. I work within the animal community in Central Florida & I've since recommended his services to anyone who has lost a furry friend!