Pet Angel Memorial Center - Apopka, FL

Anyone who has lost a pet knows the experience of that pain and grief. The staff is compassionate, helpful, thorough, understanding and attentive. There is also absolutely no pressure to purchase add-on's. The process was explained thoroughly when asked, and the service was swift and complete. As hard as this has been, it was made much easier by their professionalism.

I can’t thank Pet Angels enough for being there for me and showing sympathy during my time of grieve. The way you all showed you cared and went above and beyond to help me, not only did I know instantly my Leena girl was in good hands, but it also proved you all chose this field because you care and love what you do, not for the money. The vet office that I trusted to submit my order not only put the wrong type of cremation chosen for my leena baby, but also failed to put the L for gmail.com. Had it not been for Taylana reaching out to me to check if I was able to access their page to finalize my order, I would have never had the chance to send my baby off properly and request her paw print etc. Not only did she caught the vet’s office error but corrected it and instantly the email to finalize my order was received. Pet Angels not only had to deal with my numerous calls through the few days process as I constantly tried to maintain up to date due to the lack of trust I had on the vet office side, but never once were any of these ladies rude or made me feel as If I was burden. They cared and kept reassuring me after each apology I gave for calling so much that they understood and had no problem with me calling. Taylana, Samantha and Vilma I can’t thank you ladies enough for helping me through one of the hardest times in my life. I also want to thank the pet cremator that handled my Leena. Between all of them they not only put up with my calls and kept me up to date each step of the way, but went out of their way to rush my order without any extra fees because I explained my work schedule. I will never forget you all.

My sweet baby girl crossed the Rainbow Bridge and my vet recommended me here. When I called, I was helped and got a clear understanding of what I could do. I opted for the Viewing room for two hours so my family can say goodbye to my beautiful baby girl that they all loved so much. The team here was so helpful, I got to set up a zoom for my out of state family and let them say goodbye. This was one of the best things I could to send off my girl. I appreciate their help and effort that helped me to say goodbye to my girl. They spoke the process over to me as I opted for a private cremation and reassured me how I will get my baby girl back. So thank you Regency, I appreciate the help and you allowing me to give my fur baby a proper send-off she deserved. 10/10 recommend. Only thing I would say that I didn’t like was the towel they leave the fur babies on if i may make a suggestion maybe a blanket to cover them up a bit would be nicer. I took her personal bed for the viewing so that way it had her laying nicely. Other than that, Thank you so much!

My vet offered Regency Services. 3 days after his Euthenasia they contacted me. I asked for the $182 package advertised In the brochure I was given. They stated their prices went up. Then proceeded to tell me it’s $15 pick up fee, $20 shipping fee plus $208. (My dog was 12 lbs only)…plus $30 paw print etc. I was passed to the manager who treated me unprofessionally. After asking to watch the cremation and was told it was another $272 I was then told the machine was broken? I have no trust at all in this company. At the end I told them I would drive 30 miles to pick him up and take Messi somewhere else I was told it was going to be a pick up fee I had to pay. I was grief stricken. I got there at 12:45 Messi was ready, they opened the bag and I cried. I was told your vet knows the prices went up. I stated I am taking him to orlando it is $105 for his personal ,paw print , lock of hair and simple urn. Then I took a stack of business card from the orlando crematory to my vets office. Explained how unprofessional Regency was and told them to rec this business instead. I have 6 animals. And now know the pet cremation business is so corrupted.

Thank you for the compassionate handling of our boy Copper 09/28/2009-02/14/2024. He was cremated on 02/15/2024. I was lost for words at drop off and pick up, the staff were so understanding and just knew that all I needed was that look of knowledge, sympathy and understanding. Thank you so much.