Pine Castle Pet Cremation Services

*** I am updating my review 2 weeks after dropping our rabbit off for a private cremation. Originally when we dropped him off we were told by Terry he would call us soon once he was ready. He said he may get to him the day we dropped him off but if not it would be the next day. It has now been two weeks and we still don’t have our rabbit’s ashes back. We have called and Terry told us he was out running errands and wasn’t sure about Winston and would get back to us. He still has not got back to us and at this point I feel something went terribly wrong & that our Winston did not receive a private cremation that we had set up. Before leaving and filling out the paperwork I stated how important to me it was that he received a private cremation. I am already emotionally distraught over our rabbits sudden death and even more so now that I don’t know what happened to him at the crematorium. For all I know they could have thrown him in the trash or put him in with the community ashes. I will never know the truth at this point and it is very upsetting. If a mistake was made all I would have wanted and expected was a phone call apologizing. But I haven’t even received a call at all. I had put my trust in this facility to take care of my rabbits end of life arrangement and I feel an aray of emotions that I haven’t even received a phone call nor my rabbits ashes back. ——————————————————————— Initial review: I feel very fortunate that I found Terry in such a dark and sad time. Our rabbit was fighting a horrible infection and we very sadly unexpectedly lost him to it. Heartbroken, I searched and searched for a place that would handle my baby with compassion and care. I came across Terry and was very pleased with the reviews who had nothing but wonderful things to say about Terry. When I made the first call to Terry I could barely speak on the phone without crying because the immediate thought of cremating my baby meant the end and I was so very sad and still coping with the loss. Terry was very patient, kind, and understanding and I immediately knew this is who I was meant to find to handle my Winston with his end of life arrangements. Upon arrival to the facility Terry greeted us, he took the time and asked about Winston and gave very supporting words. He then explained the process and went over the urn selections. I told him how nervous I was and wanted Winston’s cremation to be completely private to ensure I was getting only my baby’s remains back. He ensured to me he treats each pet like his own and promised me he would be the only one. I felt more comfortable after he explained how much care he uses with each pet and felt I can trust Terry is being truthful. I would highly recommend Terry to anyone who has to face this sad task. I don’t know how anyone could ever do this job, but I’m very grateful Terry does. He is the kind and compassionate human being that is hard to come by these days. We can’t wait to get the phone call that our Winston is ready for pickup to have him back in our arms again soon.

Our beloved Jackson crossed the Rainbow Bridge on 5/11 at age 14 after being very ill for weeks. 💔💔 He was a cherished member of our family for 12 years. Jackson will always be deeply loved and missed by us. 😢 We found Pine Castle Cremation after searching for top-rated pet crematoriums in Orlando, and had the honor of meeting Terry. He made our loss seem a little more bearable with his kind words and caring heart. He treated our beautiful baby like his own and took special care of us. In our time of grieving and heartbreak, I wouldn't want anyone else handling such an important and delicate task. God bless you, Terry. 🙏🏼

Terry here truly offers a private cremation service for families. I brought my boy to Pine Castle on the last leg of his journey on earth. Terry was very patient, kind, respectful and understanding and calmly waited for me to be ready while i held my boy. No rush whatsoever. I needed to make sure that my boy was handled with care and respect and wanted to be there by him to the last moment. I got to do just that. At no point of time was my boy out of my sight until Terry cremated him with dignity, care and respect. And handed over the remains the same day. His office where he holds the remains in urns is very tidy and very well organized. He refers to the animals as "best friends". At a time as sad and heartbreaking as a creamtion service every bit of kindness and respect means a lot to us families and Terry does this amazingly well. Thank you Terry for your great work and kindness. I am extremely grateful I found you that day. My boy led me to you, the perfectly right place and person as always. I see that you have retired. That's a great loss to the people in Orlando that truly love their babies. I wish you and your family well and may you all always stay blessed and be surrounded by all the love one could ever wish for. I had my boys remains buried on our ancestral land in India surrounded by loved ones all that knew him and of him, praising his greatness and divinity, blessing him and praying for him in a very customary hindu ritual. Thank you Sir, once again for your priceless service to our babies and us. I am forever grateful that we met. 🙏🏿

I called Terry after finding his business online. My hedgehog passed the night before and I was calling to ask for prices. Terry was so kind and understanding. I knew right away that he was going to take good care of my pet. Once I got there, he was just as kind as he was over the phone. I couldn’t thank him enough for his services. He also gave me a nice card and a beautiful box to put him in. The service was quick, as my hedgehog was very small it didn’t take long and I was able to go home with my baby within the hour. This whole day has been so stressful but meeting such a kind hearted person like Terry really made my day better.

Buttercup has been with me since I was 11, she was my best friend and I couldn’t have asked for a more amazing pup. When we saw her decline to the point where her quality of life suffered we made the difficult decision to have her euthanized, it was one of the hardest things I’ve ever done but I know that she was suffering and I couldn’t just let her continue in pain. When it came time to decide what to do after the euthanasia, I knew I wanted to keep a piece of her with me so I went to Terry for cremation and he was so unbelievably kind and gentle through this very difficult process. I cannot put into words how much I appreciate his kindness, dedication, and respect for my baby. As a pet owner your pets are truly your family, and Terry understands that. If you find yourself in this difficult situation, then I am sorry for your loss but Terry will treat your animals with the utmost respect and dignity as if they were his own.